FAQ

What is your lead time?

Our typical lead time is 5-7 business days for in stock orders, and 2-4 weeks for larger order depending on order size and specifications. Contact Us for a good faith estimate on your specific order.

What is your volume discount tiers?

Our Volume Discount tiers for most of our products are 10, 40, 80, 100, 200 500, 1,000, 2000, 5000, 10,000 and 50,000+

What is your MOQ?

In stock items typically have an MOQ of 10 per scent. Made to order MOQ is typically 100 per scent.

Can I Mix & Match scents/products for greater volume discounts?

Our Assorted listings can be Mix & Match. Made to order items can not be mixed* (Contact Us for orders of 1000 pieces or more)

Do you offer unwrapped products?

It is our strong belief that all products should be packaged properly to insure the quality of our products, and most importantly, for the health and safety of all customers. In today's world, it is best that you select one of our packaging options below. If you wish to package the products yourself or have other packaging requests, please Contact Us for more information.

What packaging options are available?

Our Soap and Bath Bombs are shrink wrapped. We do offer special packaging options; paper rolling, natural pleated paper wrapping, cello wrapping with bows and ribbons. Contact Us for information on these special packaging options.

Can I print labels for the products myself?

All products must be labeled in accordance with FDA regulations. If you want to label the products yourself, you are fully responsible for listing all information on the label, (directions, ingredients, warning, contact, etc). Prior to placing your order, you must submit a signed document stating that The Island Bath, LLC is in no way responsible for any labeling issues that may arise.

Do you offer Private Labeling?

Absolutely, what a wonderful way build customer retention and to make our products your own! The Island Bath has been Private Labeling for a great many years and will happily work with you to select the best options for you. For detailed information on Private Labeling, see our Private Labeling Information Section or Contact Us for more details.

Do you offer custom gift sets/boxes?

The Island Bath has a limited supply of standard white gift boxes in 3 sizes to which we can print your company name/logo on the front facing labels. We do not offer custom printed boxes. We are happy to guide you to some wonderful suppliers to create the perfect gift box to suit your company's needs.

If you have your gift boxes printed and shipped directly to The Island Bath, we can help you completing your project. We offer monthly climate controlled storage space for your extra supplies so you can order in bulk to save money. Contact Us for more information on custom gift sets and storage.

Are the colors always the same and can I select special color combinations?

Although we do our best to match colors batch to batch, there can be color variations from one order to another. This can be due to supplier batch variations, different supplier, and ingredient combinations. For custom orders, we do allow for special color selections and combinations to give you the unique look you desire.

Do you offer Free Shipping?

Free Shipping applies to orders over $250 dollars and shipped within the Continental US Only. (Excludes Puerto Rico, Alaska and Hawaii). Free Shipping does NOT apply to Freight, Custom and High Volume Orders. We can also ship via your FedEx or UPS account. Simply include your account information in the note section when ordering or Contact Us directly for more information.

How do you manage High Volume Freight Shipments?

High Volume Freight shipments are easy! We prepare your order and secure your cartons on standard pallets. All pallets are securely prepared with edge protection, strapping, stretch wrap, labeled andready for your carrier to pickup. Just send us your BOL from your carrier. We photograph all pallets before pickup and provide you with a copy of the signed pickup BOL.

Do you Drop Ship?

We do not offer Drop Shipping at this time.

Can you split shipments and ship to fulfillment centers?

Yes, absolutely. We can split your shipment to multiple locations for you. This often is necessary for volume orders shipping to fulfillment centers such as Amazon. We are experienced in getting your orders to Amazon with all necessary documentation, labeling, etc. Contact Us for details.

Do you ship outside of the US?

We only ship within the US at this time. However, if you wish to have your LTL shipments sent outside of the US, order payment must be made via ZELLE, Wire Transfer, or Company Check. You arrange freight pick-up and are responsible for all tax, tariffs, shipping, duty fees, etc. You pay your freight company directly. We will have your products on secure pallets and ready for pickup. Contact Us for more information.

Can you custom blend and design a product for us?

Definitely! We stock a wide selection of essential and fragrance oils. If we don't have what you are looking for, we can surely order it in, use your blends, or custom blend just for you as well as create custom colors and designs. Contact Us for details.