US CUSTOMER INFORMATION:
PAYMENT: Payment is due with order. The Island Bath & Body accepts Checks, Money Orders, Visa, Master Card, Discover and PayPal. We do not offer C.O.D. or credit terms. No order is processed without payment. Orders are held until Checks clear.
RETURNED CHECKS: A $30.00 return check fee will be charged on any returned check. Check writer is also responsible for all other costs of collection. Repayment must be in certified funds or US issued Money Order.
ADDITIONS TO EXISTING ORDERS: We no longer accept additions, deletions or changes to orders already placed. Please place a new order to ship separately, we do not combine orders.
RUSH ORDERS: The Island Bath & Body handmade products are produced, packaged and shipped on a first come first serve basis. Because we make most items fresh when you order, some items may take several days to process. If you need your order asap, we suggest you email us prior to placing large or wholesale orders for a good faith time estimate on your order.
US SHIPPING: The Island Bath & Body are shipped via USPS First
Class, Priority Mail, UPS Ground and FedEx Ground. We reserve the right
to ship via our choice of carriers depending on the content of the
package. Please note that the shipping rates are weight-based. All
weights will be rounded up to the next full pound. Orders are processed
upon receipt of payment and shipped within seven days. A handling fee is
added to all orders. Wholesale orders can not be shipped to PO Boxes.
YOUR UPS or FEDEX ACCOUNT: The Island Bath & Body offer our Wholesale clients to option to have their orders shipped via your FedEx account. Simply include your UPS or FedEx information at checkout. Handling charge may apply.
FREIGHT: High volume orders may be shipped freight. Contact us for more information.
RECYCLING PACKING MATERIALS: The Island Bath & Body reuses cartons, packing peanuts, bubble wrap, paper shreds and other packing supplies from supplies brought in for our use. This is to help do our share in recycling materials that would generally be discarded. All packing material used is checked to make sure it is clean and sturdy. This also helps keep our costs down and allows us to pass that savings on to you. So, if you receive your shipment from us in a box that is not brand new, you know we are helping save our planet for the next generation. Contact Us link above if you wish to donate packing materials.
DAMAGED PACKAGES: If your package appears to have damage upon receipt, please retain all packaging material including the original box, padding, etc. If possible, please take a digital photo of the package and content for insurance purposes. If shipped via FedEx or UPS, please bring the damage to the attention of the delivery person so they can note the account upon arrival. Contact The Island Bath & Body immediately of any damage to initiate an insurance claim. Do not wait! Contact us immediately by Contact Us link above. If you are to required to return package to The Island Bath & Body, shipping fees are non refundable.
LOCAL PICKUP: The Island Bath & Body allows for local pickup when advanced arrangements are made. There is a $10.00 handling charge. Please note your preferred pickup date and time with your order.
SALE/RETURNS/CANCELLATIONS: Due to the nature of these products, all sales are final. Once your order is placed, your orders can not be cancelled because it immediately goes into production. (They are handmade just for you.) We believe in customer satisfaction above all else and want you to be happy with your purchase. If you are dissatisfied with your order, please contact The Island Bath & Body immediately in order to find a solution together. It is our first priority to maintain a positive and long-term relationship with all of our guests. No corrections will be made if notification is not made within 24 hours of receipt of purchase. Damaged item must be returned to The Island Bath & Body once a Return Authorization has been approved. We do not offer refunds on returned shipping.
On the occasion The Island Bath & Body approves an order cancellation once placed, there is a $10.00 cancellation fee. No exceptions.
SALE ITEMS: Sale items are sold as is and are non-refundable.
(no refunds, no exchanges, no credits)
PRODUCT WEIGHT: Evaporation can effect product weight over time. Weights listed are an approximate for each item listed, and may not be the actual weight, some may weigh more, some may weigh less. (Soaps are weighed after 30 day of curing. Bath Fizzies are weighed at the 7th day of drying.)
PRIVACY NOTICE: The Island Bath & Body respects your privacy as much as we value ours. Information collected from our customers will be kept in the strictest of confidence. We do not sell or provide customer information to others.
TERMS, CONDITIONS AND USE: The Island Bath & Body provides this internet site and related products and services subject to your compliance with the terms and conditions set forth below. If you do not agree to any of these terms and conditions, please DO NOT USE this site.
IMPORTANT INFORMATION Our information is based on scientific validation, historical uses, anecdotal information & common sense, provided only for informational and educational purposes and should not be construed as medical advice. Always consult a qualified medical practitioner if ill or suffering from high or low blood pressure or an undiagnosed illness.
DISCLAIMERS: If you are allergic to any of the stated ingredients, do not use these products. Always use caution when exiting your bath, as it will be slippery. The information provided on this website and on our products are not designed to prescribe, treat or diagnose any type of illness or injury. It has been provided for informational purposes only. Never attempt a traditional or folk remedy before consulting with your doctor or an alternative medical practitioner if you suffer from a disease, illness or injury. Keep all products away from children and pets. As with any natural product, they can be toxic or fatal if misused. Our company, its owners and/or representatives are not responsible in any way for the misuse of this or any other product. It is solely the responsibility of the purchaser to know and understand what they are buying and how to use & properly handle the product. Although a lot of our ingredients are food quality, our finished products are NOT food grade and should never be taken internally. Our products have not been FDA Approved at this time. By purchasing items from TheIslandBath.com, you acknowledge in every way that you understand how to use them and release any and all responsibility from The Island Bath & Body.
PRODUCTS AVAILABLE ON THIS SITE: The Island Bath & Body attempts to accurately display all products sold on this site, however, the quality of the colors and textures you see on your computer screen depends on the quality of your monitor. The Island Bath & Body does not guarantee that your monitor's display of the details, colors or textures of any product available on this site is accurate.
PRODUCT AVAILABILITY: Products, colors and prices are subject to change without notification due to manufacturer and/or vendor availability.
PRODUCT LABELS & PACKAGING
by The Island Bath & Body
The Island Bath & Body products may not be repackaged or relabeled. The Island Bath & Body original labels must remain on all products at all times. Most wholesale items give you the option to select PRIVATE LABELS for a fee. Use this option to have your company name to appear on the product. We will print Your Company Name in place of The Island Bath & Body on the front panel of the product. The information panel will read" "Handcrafted in N. Ft. Myers, FL" You may NOT relabel at any time. If you wish to have custom labels printed, forward them to The Island Bath & Body to be placed on the product before shipping of products. Private labeling is not free. Those selecting NO LABELING or INGREDIENT ONLY LABELING are solely responsible for proper labeling according to local government regulations.
SITE OPERATIONS: The Island Bath & Body reserves the right to withdraw, suspend or discontinue any functionality or features on the site, www.TheIslandBath.com, including the cessation of all activities associated.
IMAGES: The photos and images contained on this site are the property of The Island Bath & Body and may not be reproduced, used on any other website, print advertising, etc without written permission from The Island Bath & Body. If an actual photo of the item is not available, The Island Bath & Body displays a stock image which may describe the scent, not the look of the product. Items colors and decorations may vary depending on availability.
CONTACT INFORMATION: The Island Bath & Body is located in North Fort Myers, FL. Our office can be reached by using the Contact Us link above. We welcome all feedback and contact from any of our guests at any time.
If you wish to purchase wholesale, please contact us for special information about international wholesale.